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Guest Relations Ambassador

2 months ago

Singapore LUX GOURMET PTE. LTD. Full time
Job Summary

LUX GOURMET PTE. LTD. is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, managing guest interactions, and ensuring a memorable dining experience for our patrons.

Key Responsibilities
  • Guest Welcome and Seating: Greet guests in a courteous and prompt manner, and lead them to a prepared table.
  • Menu Knowledge and Promotions: Be familiar with our menu, promotions, and service procedures to provide accurate information to guests.
  • Reservation Management: Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements.
  • Guest Interaction and Feedback: Interact with guests to understand their preferences and provide personalized recommendations. Gather guest feedback and share insights with the management team to continuously improve service quality.
  • Team Collaboration: Liaise with Front of House and Back of House to ensure timely and accurate service.
  • Restaurant Maintenance: Ensure the restaurant is clean, organized, and inviting, enhancing the overall dining experience.
Requirements
  • Experience: Proven work experience as a Guest Relations Executive, Restaurant Host, or similar roles.
  • Communication Skills: Proficient in English with good communication and interpersonal skills.
  • Problem-Solving: Ability to handle issues calmly and efficiently, with a focus on guest satisfaction.
  • Teamwork: Strong team player with a customer service-oriented mindset.
  • Availability: Willingness to work split shifts, weekends, and public holidays.
Working Conditions

Working Location: Guoco Midtown Market

Designation: Guest Relations Executive

Reporting: Restaurant Manager & Director

Working Day / Time:

Day Shift: 10am to 10pm or 11am to 10pm

Split Shift: 9.30am to 2.30pm, 5.30pm to 9.30pm

Split Shift: 10am to 2pm, 5pm to 10pm