Hotel Ambassador

5 days ago

Singapore beBeeHospitality Full time $50,000 - $75,000
Job Description

The position is responsible for managing various aspects of the Lobby Operation and ensuring a seamless delivery of service experience throughout the guest journey. The Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest's stay.

Key Responsibilities
  • Delivers the guest journey from pre-arrival to post-departure
  • Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.
  • Leads the Lobby Ambassadors in providing a first-class arrival experience for all guests including a seamless and personalized check-in experience.
  • Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.
  • Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.
  • Maintain the Lobby Operations team as acting host for all main building outlets.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
Required Skills and Qualifications
  • Diploma or degree from preferably hospitality or related field.
  • Minimum 3 years' relevant experience with at least 1 year at a supervisory level.
  • Excellent communication skills in English and ability to communicate in a second language.
Benefits
  • 5-day work week.
  • Duty meals are provided.
  • Colleagues' discount and/or preferential room rates at worldwide Accor Hotels.
  • Flexible benefit – dental/optical/vacation expenses/children's education.
  • Medical and wellness benefit.
  • Comprehensive insurance coverage.
  • Local/overseas career development & growth opportunities.
  • Holistic learning and development opportunities.

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