Hotel Ambassador Role Representative

2 weeks ago

Singapore beBeeAmbassadorship Full time $3,500 - $5,500
Hotel Liaison

The role of a Hotel Liaison is to act as a host and ambassador for the hotel, providing exceptional service to guests and ensuring their stay is memorable and enjoyable. This position requires a highly skilled and courteous individual who can effectively communicate with guests, deliver seamless service, and address any issues that may arise during their stay.

  • Key Responsibilities:
  • Greeting guests upon arrival and departure with a warm smile and efficient luggage assistance.
  • Collaborating closely with the Front Office team to deliver seamless service to guests, including resolving any issues that may arise during their stay.
  • Building rapport with in-house and long-staying guests, offering assistance and support as needed.
  • Responding promptly and tactfully to guests' requests and inquiries, including hotel facilities and services, local attractions, transportation options, dining recommendations, and general information beyond the hotel.
  • Liaising closely with Reception on guests' arrival and departure, ensuring a smooth transition process.
  • Making courtesy calls to guests to ensure they are satisfied with their stay and address any concerns they may have.
  • Staying well-informed about local events, conferences, and tourist information to provide guests with valuable insights and recommendations.
  • Managing guest baggage storage, parcel delivery, and correspondence efficiently and securely.
  • Maintaining accurate records by updating the movements log, including delivery of luggage, parcels, and baggage stored or retrieved.
  • Ensuring the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
  • Staying informed about daily events within the hotel and assisting guests or visitors with directions and relevant information as required.
  • Overseeing and maintaining smooth traffic flow at the hotel driveway, ensuring a safe and efficient experience for guests.
  • Requiring and keeping stock of promotional materials for daily operations, showcasing the hotel's offerings and amenities.
  • Performing any other duties assigned by supervisors, carrying them out diligently and professionally.

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