Executive, Customer Experience Center

2 months ago

Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

About the Role

The Customer Experience Center (CEC) is a key hub for FUJIFILM Business Innovation Singapore, and we are seeking an experienced professional to lead its operations. As the Executive, Customer Experience Center, you will be responsible for ensuring the CEC runs smoothly and efficiently, providing an exceptional experience for our customers and stakeholders.

Key Responsibilities

  • Oversee the overall operational excellence of the CEC, ensuring it meets the highest standards of quality and service.
  • Develop and maintain positive business and customer relationships, fostering a culture of collaboration and mutual understanding.
  • Identify opportunities for improvement and implement initiatives to enhance customer engagement and create memorable experiences.
  • Lead CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees, ensuring they gain a comprehensive understanding of our brand and products.
  • Explore and adopt technology solutions to automate processes, including CRM systems and analytics software, to drive efficiency and innovation.
  • Manage stock inventory to ensure the availability of necessary resources and maintain a clean and organized CEC environment.
  • Support administrative tasks and documentation, ensuring accuracy and timeliness.
  • Blend customer-centricity with operational efficiency to create a holistic and outstanding CEC experience.

Requirements

  • Strong background in customer service, with a proven track record of building and maintaining positive relationships.
  • Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
  • Comprehensive understanding of each Business Unit's (BU) messaging and strategic objectives.
  • Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
  • In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
  • Skillful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand.
  • Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
  • Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
  • Effective team player who is self-driven, able to work independently within a fast-paced environment and manage ambiguity.
  • Experience in implementing operational improvement initiatives preferred.
  • Excellent interpersonal skills.
  • Good presentation skills and able to write well.
  • Excellent analytical skills and proficiency with Microsoft Excel.

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