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Digital Channel Fulfilment Team Specialist

1 week ago

Singapore This is an IT support group Full time

This is an IT support group within Group Technology and Operations (T&O) that enables the bank with an efficient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation.

We manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels.

Responsibilities:
• Handle customer issues and enquiries, provide solutions and information.
• Perform follow-up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders to resolve customer issues.

Support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate customers on product and system navigation.

Support on IDEAL forms enquiries/clarifications/rejections.

Maintain procedures & guidelines, positive attitude towards customers and colleagues at all times.

Assigned tasks/duties.