Client Experience Director

3 days ago


Singapore Dynamic Human Capital Pte Ltd Full time

The Client Experience Director at Dynamic Human Capital Pte Ltd is responsible for overseeing the client experience and usability roadmap for our wealth data platform.

This role requires a deep understanding of wealth management workflows, portfolio data, and financial reporting, as well as excellent communication skills to engage C-level executives and end-users alike.

Key responsibilities will include acting as the voice of the client, ensuring that our product aligns with their workflows and meets their evolving needs, driving feature prioritization based on client feedback, adoption data, and competitive analysis, and working closely with the Product and Engineering teams to improve user journeys.

You will also lead product walkthroughs, training, and onboarding sessions, collaborate with Client Success to drive feature adoption and reduce churn, and help refine data ingestion, transformation, and reporting workflows for end users.

Additionally, you will provide feedback to engineering on usability issues and enhancements, identify strategic partnerships for API integrations and fintech collaborations, and ensure that our reconciliation tools and analytics dashboards align with client needs.


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