Director, TB Cash, Client Readiness

1 week ago


Singapore STANDARD CHARTERED BANK Full time
Roles & Responsibilities

JOB SUMMARY

  • The role Director, Transaction Banking (TB) Cash, Client Readiness supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES

Strategy

  • The Transaction Banking (TB) Cash Client Service Management function reports to TB Cash COO. The Client Readiness function is an evoling space focusing on enhancing our ability to manage clients through ongoing regulatory, market and transformational change.

Business

  • Design and implement a global Client Readiness framework
  • Represent Cash Client Services on all planned and unplanned client impacting change events.
  • Drive improved transparency on client impacting change across the organization.
  • Establish best practices to manage clients through planned change.
  • Act as an escalation point for operational or client issues.
  • Lead initiatives to drive process improvement / digitalization.

Processes

  • Establish operating level client change readiness framework.
  • Ongoing reporting of client readiness.
  • Represent Cash Client Services on unplanned client impacts.
  • Drive process improvement to uplift client experience.

People & Talent

  • Lead and support a change mindset, building a culture of client centricity.
  • Build a collaborative relationship with Cash Client Services, and other key business stakeholders.
  • Highly motivated to drive process improvement and change.
  • Client first mindset.
  • Demonstrate appropriate culture and values, embedding a high level of team engagement
  • Support the ongoing training and development for professional and personal growth across the team

Risk Management

  • Identify, assess, monitor, control and mitigate risk in business operations.
  • Compliance with all applicable rules / regulations of group policy

Governance

  • Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
  • Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
  • Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients and The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

  • 10 years of experience in Cash Client Services Or Transaction Banking Services
  • Have detailed knowledge of Cash/Transaction Banking Product and foundational technical knowledge. This role will require the candidate to understand change events, the resulting client impact, and work with service to manage clients through Change.
  • Have strong communication skills, both written and verbal.
  • Have strong Excel and PPT skills, needed to design and report client impacting metrics.

Role Specific Technical Competencies

  • Problem Solving and Analytical Thinking
  • Effective Communications
  • Managing Change
  • Project Management
  • Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Charter
Assertive
Process Improvement
Service Management
Transparency
Group Policy
Risk Management
Strategy
Transaction Banking
Life Insurance
Advocate
Mental Health
Banking
Wellbeing
Regulatory Requirements
Senior Stakeholder Management
Retirement
Oral & Written Communication Skills

  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARY The Associate Director, CPM TB, Cash role focuses on optimizing TB liabilities and offers a dynamic platform for a self-driven individual to make a tangible impact on Transaction Banking’s cash portfolio performance and the bank’s global aspirations. This role is central to delivering ...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYTo drive Transaction Banking (cash, trade & TBFX) business growth with assigned client portfolio by: Developing and sustaining effective client relationships at appropriate levels in the client organization Establishing yourself as a trusted advisor on trade finance, cash and treasury ...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYTo drive Transaction Banking (cash, trade & TBFX) business growth with assigned client portfolio by: Developing and sustaining effective client relationships at appropriate levels in the client organization Establishing yourself as a trusted advisor on trade finance, cash and treasury management with clients ...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYTo drive Transaction Banking (cash, trade & TBFX) business growth with assigned client portfolio by: Developing and sustaining effective client relationships at appropriate levels in the client organization Establishing yourself as a trusted advisor on trade finance, cash and treasury management with clients ...


  • Singapore Sumitomo Mitsui Banking Corporation Full time

    SMBC Global Transaction Banking Department, Asia Pacific is driving product capabilities and innovation to deliver next-generation cash management capabilities for corporate clients. The Liabilities Management Product Manager will play a critical role in shaping and delivering best-in-class Liabilities products and solutions across Asia Pacific. Reporting...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    JOBSUMMARYTo drive TransactionBanking (cash, trade & TBFX) business growth with assignedclient portfolio by: Developing andsustaining effective client relationships at appropriate levels inthe client organization Establishing yourselfas a trusted advisor on trade finance, cash and treasury managementwith clients Identifying cash, trade and TBFXbusiness...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    JOBSUMMARYTo drive TransactionBanking (cash, trade & TBFX) business growth with assignedclient portfolio by: Developing andsustaining effective client relationships at appropriate levels inthe client organization Establishing yourselfas a trusted advisor on trade finance, cash and treasury managementwith clients Identifying cash, trade and TBFXbusiness...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesRESPONSIBILITIESStrategyLook at the TB FI Sales strategy for FI Sales for ASA focussing on: Help build strategy along with Regional Head and team leaders to achieve success in Key growth areas Track the success against the strategy Track revenue, volumes and business performance metricsProcesses Coordinate and ...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesRESPONSIBILITIESStrategyLook at the TB FI Sales strategy for FI Sales for ASA focussing on:Help build strategy along with Regional Head and team leaders to achieve success in Key growth areas Track the success against the strategy Track revenue, volumes and business performance metricsProcessesCoordinate and ...


  • Singapore MIZUHO BANK, LTD. Full time

    Roles & ResponsibilitiesThe incumbent will be responsible for driving the sales of Structured Trade Products as well as sector solutions in the regions. The incumbent will work very closely with Sector Bankers in AOCB to create sector specific solutions and be responsible for selling them to the clients. This role is pivotal to growing and managing the...


  • Singapore MIZUHO BANK, LTD. Full time

    Roles & ResponsibilitiesThe incumbent will be responsible for driving the sales of Structured Trade Products as well as sector solutions in the regions. The incumbent will work very closely with Sector Bankers in AOCB to create sector specific solutions and be responsible for selling them to the clients. This role is pivotal to growing and managing the...


  • Singapore BRAINLABS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Client DirectorWe are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what's our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.Brainlabs...


  • Singapore BRAINLABS APAC PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Client DirectorWe are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.Brainlabs...


  • Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJOB SUMMARYTransaction Banking Group Product Management is hiring a Director, Domestic Payables who will have an exciting opportunity to direct and influence the development of our domestic payment product roadmap to build innovative payments solutions for our corporate and institutional clients across the ...

  • Business Analyst

    4 days ago


    Singapore Client of SolveCube Full time

    Direct message the job poster from Client of SolveCube Partner & Director - SolveCube - An AI Marketplace Platform for Talent Solutions SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East...


  • Singapore Treasury Wine Estates Asia (Sea) Pte. Ltd. Full time

    About us Treasury Wine Estates (TWE) we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities. At TWE we...


  • Singapore Marsh & McLennan Companies Full time

    Key ResponsibilitiesThe Client Engagement Director will be responsible for identifying opportunities to up-sell and cross-sell inter-department services that fulfill and/or add value to clients. You will work closely with colleagues from global, regional, and local support teams to ensure seamless delivery of client services.You will provide expert advice...


  • Singapore AZQORE SA Singapore Branch Full time

    Roles & ResponsibilitiesAzqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, provides integrated solutions and quality services to our clients.Asia Operations provide operational capabilities to Azqore's client banks, allow them to focus on executing their strategy, reduce operational cost...


  • Singapore Argyll Scott Full time

    Argyll Scott is a leading recruitment agency that specializes in placing highly skilled professionals in various industries, including banking and finance.About the RoleWe are currently seeking experienced Treasury Portfolio Relationship Managers to join our team. As a Treasury Portfolio Relationship Manager, you will be responsible for managing a portfolio...


  • Singapore Achieve Group Full time

    At Achieve Group, we are seeking a highly skilled Treasury & Cash Management Officer to join our team. This is an exceptional opportunity for an experienced professional to drive our client's cash management strategy in the oil trading industry.The ideal candidate will possess strong relationships with banks and expertise in cash flow and liquidity...