Client Director

3 weeks ago


Singapore WAGGENER EDSTROM WORLDWIDE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

RESPONSIBILITIES

New Business Development (New Clients/Organic Growth)

· Identify new opportunities and determine suitability

· Driving organic growth and diversification

· Lead preparation and delivery of organic growth or new business proposal content & in-person pitch meetings

· Coordinating & pursuing cross-account/practice & global business opportunities

Business Acumen and Strategic Thinking

· Oversee team utilization, financial & resource management issues

· Contribute to agency strategic planning initiatives

· Educate & oversee team on cross agency activity

· Ability to detect & mitigate possible issues, conflicts & disruptions in the business

Client Engagement

· Lead client engagements, serving as day-to-day account senior lead to multiple clients

· Demonstrate success in nurturing, growing and sustaining client relationships

· Implements communication programs and assessment of campaign success in accordance with client planning process

· Manages and tracks budgets ensuring programs are delivered on budget and within client's expectations

· Ensure flawless execution of all program elements across multichannel programs that incorporate digital and social media communications

· Establish strong collaboration and communication across account teams

Stakeholder Influence Engagement

· Manage, build, and grow relationships with key, senior-level stakeholders (media, analysts, key opinion leaders etc.)

· Solicit & share feedback/perception stakeholders regarding client(s), competition & position in the industry in order to counsel clients & inform actions

· Identify global, digital & social communication trends; educate clients/agency

· Conceive & tell strategic stories apart from client business milestones

Integrated Communication

· Develop integrated communication programs covering social, digital and corporate communication

· Strong capability in corporate communication including issues and crisis management, executive profiling, corporate leadership positioning and thought

People Leadership

· Mentor and motivate staff with the goal of retention and development

· Oversee resource allocation across team including staffing/hiring/on boarding new talent

· Help ensure team is cross-trained & have a broad understanding of other businesses

· Partner with Human Resources to manage employee relations issues

· Manage up & educate senior staff on crisis issues, & client/team satisfaction

· Model & hold team accountable to demonstrating agency values

REQUIREMENTS

· A minimum 10 years of experience preferably from a communications agency

· Client and business environment: Customer service orientation is a must

· Proven track record in corporate communications in particular corporate resilience, executive communication and issues management

· Fast-paced team environment (frequent tight deadlines, multitasking etc.)

· Roll your sleeves up, lead-from-the-front style leadership. Does more than directs

· Strong presentation and consulting skills, business development skills, along with good track-record of winning business pitches

· Fluency in English (written and spoken) required. A second regional language such as Mandarin would be a bonus

Tell employers what skills you have

Strategic Planning
Service Orientation
Budgets
Leadership
Social Media
Business Acumen
New Business Development
Consulting
Resource Management
Crisis Management
Human Resources
Customer Service
Business Development
Employee Relations
Professional Services
Corporate Communications
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