Lobby Operations Coordinator

4 weeks ago


Singapur, Singapore Accor Full time
Job Description

Job Summary: We are seeking a highly motivated and detail-oriented Lobby Operations Intern to join our team at Accor. As a Lobby Operations Intern, you will play a critical role in ensuring the smooth operation of our lobby and delivering exceptional guest experiences.

Key Responsibilities:
  • Deliver Exceptional Guest Experiences: Work closely with the Raffles Butler to deliver a seamless and personalized guest experience throughout the entire stay.
  • Provide First-Class Service: Assist in welcoming and accommodating restaurant patrons, ensuring a smooth and efficient experience.
  • Ensure Lobby Operations Run Smoothly: Perform tasks in adherence with the code of ethics and ensure the lobby operation is running smoothly.
  • Uphold Accor Values: Align service standards and individual performance with Accor's values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
  • Handle Cashier and Lobby Operations Coordinator Duties: Accurately execute cashiering and billing duties, and act as Lobby Operations Coordinator to handle administrative tasks.
  • Maximize Upsell and Cross-Sell Opportunities: Execute the annual upsell strategy and achieve goals set by management.
  • Seek Constant Improvement: Ensure guests receive the experience as detailed in brand SOP, LSOP, and Forbes 5-star/LQA standards, and aim to achieve scores and goals set by management.
Requirements:
  • Candidate Profile: Pursuing or pursued a Diploma or Degree from a hospitality or related field.
  • Knowledge and Experience: Excellent communication skills in English and ability to communicate in a second language.
  • Competencies: Strong interpersonal skills, ability to work punctually and effectively, and focus on service with an eye for detail and an approachable attitude.

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