Hotel Operations Manager

7 days ago


Singapur, Singapore Far East Organization Full time

Hotel Manager Job Description

The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring that it runs efficiently and effectively. This includes managing the Front Office, Housekeeping & Laundry, Food & Beverage, Security, and Engineering departments.

Key Responsibilities:

  • Develop and implement strategies to improve hotel performance and achieve business objectives.
  • Manage and motivate a team of staff to deliver exceptional customer service and maintain high standards of cleanliness and quality.
  • Monitor and control hotel expenses, ensuring that they are within budget.
  • Collaborate with the Executive Committee to develop long-term and short-term strategies, create budgets, and forecast for the hotel.
  • Stay proactive and resourceful in analyzing trends and understanding changing guest needs and expectations.
  • Implement effective yield management strategies to achieve ARR and occupancy goals.
  • Maintain a high level of service and cleanliness within budget in guestrooms and public areas.
  • Regularly inspect guest rooms, public areas, lobby, and other facilities to uphold consistently high standards.
  • Coordinate with outsourced security for efficient surveillance, proper reporting, and incident follow-up.
  • Review departmental programs to foster the development of future department heads.

Requirements:

  • Degree in Business Administration or equivalent.
  • At least 8 years of relevant experience in hospitality.
  • Excellent communication, interpersonal, and leadership skills.
  • Able to perform independently under pressure in a fast-paced environment.


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