Hotel Operations Manager
1 week ago
Leadership and Strategy
The Hotel Manager will provide strategic direction and leadership to the hotel team, driving business growth and excellence in service delivery.
- Develop and implement hotel-wide strategies to achieve business objectives and improve operational efficiency.
- Collaborate with the Executive Committee to create and execute long-term and short-term plans, budgets, and forecasts.
- Provide recommendations and advice to the Area General Manager on process improvements and strategies for the hotel.
Operational Excellence
The Hotel Manager will ensure the hotel operates efficiently and effectively, maintaining high standards of service and cleanliness.
- Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security, and Engineering departments to ensure seamless operations.
- Implement effective yield management strategies to achieve ARR and occupancy goals, maximizing room inventory.
- Maintain a high level of service and cleanliness within budget in guestrooms and public areas through effective management of the Housekeeping Department.
Guest Experience
The Hotel Manager will prioritize guest satisfaction, ensuring a memorable and enjoyable experience for all guests.
- Regularly inspect guest rooms, public areas, lobby, and other facilities to uphold consistently high standards.
- Collaborate with outsourced security for efficient surveillance, proper reporting, and incident follow-up.
- Coordinate with the HR Department for manpower needs, recruitment, promotions, terminations, etc.
Requirements
The ideal candidate will possess:
- Degree in Business Administration or equivalent
- At least 8 years of relevant experience in hospitality
- Excellent communication, interpersonal, and leadership skills
- Able to perform independently under pressure in a fast-paced environment
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