Concierge and Bell Operations Manager

1 month ago


Singapur, Singapore Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Concierge and Bell Operations professional to join our team at Marriott International. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our concierge and bell services.

Key Responsibilities
  1. Supervise and coordinate the activities of the Bellman and Doorman teams to ensure seamless guest service delivery.
  2. Maintain the highest standards of cleanliness and organization in the concierge and bell areas, including the lobby and surrounding areas.
  3. Provide exceptional guest service, including welcoming and greeting guests, providing information on local attractions, making reservations, and assisting with ground transportation arrangements.
  4. Ensure accurate and efficient handling of cash and bank transactions, adhering to accounting procedures and policies.
  5. Collaborate with the Front Desk and At-Your-Service teams to facilitate the delivery of guest luggage, room changes, and other ad-hoc duties.
  6. Conduct daily briefings and training sessions for Bell associates to ensure they are equipped to provide exceptional service.
  7. Monitor and report any abnormalities or discrepancies in the concierge and bell operations.
  8. Ensure compliance with all relevant policies, procedures, and standards, including LSOP guidelines.
Requirements
  • Minimum qualification of GCE 'N' level.
  • At least 1 year of experience in handling Senior Bellman/Bellman position.
  • General knowledge of Singapore city.
  • Excellent communication and interpersonal skills.
  • Strong teamwork and leadership skills.
  • Able to start work within short notice period.


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