Hotel Operations Manager

3 days ago


Singapore CONCORDE HOTEL SINGAPORE Full time
Hotel Operations Manager

At CONCORDE HOTEL SINGAPORE, we are seeking a skilled Hotel Operations Manager to oversee the smooth functioning of our hotel telephone operations. As a key member of our team, you will be responsible for staffing, scheduling, and performance management of our telephone operators.

Key Responsibilities:

  • Develop and implement procedures to improve efficiency and guest satisfaction.
  • Train and mentor telephone operators to ensure high standards of customer service.
  • Monitor call metrics and analyze data to identify trends and areas for improvement.
  • Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements:

  • Proven experience in a call center management role, preferably within the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Able to work rotating shifts, weekends, and public holidays.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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