Hotel Operations Coordinator
3 days ago
We are seeking a highly skilled and experienced Guest Services Executive to join our team at Hotel Grand Pacific.
Key Responsibilities:- Provide exceptional guest service and ensure a smooth check-in and check-out experience
- Coordinate front office activities to optimize operational efficiency and guest satisfaction
- Maintain accurate room status information and respond promptly to guest requests
- Monitor and address guest feedback to ensure continuous service improvement
- Offer personalized recommendations and information on hotel amenities and services
- Resolve guest concerns and complaints in a professional and timely manner
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong team player with a customer-focused mindset
- Flexibility to work rotating shifts, weekends, and public holidays
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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