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Hotel Operations Manager

2 months ago

Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time
{"Roles & Responsibilities": "Delivering Exceptional Guest Experiences

As a key member of our Front Office team at Peninsula Excelsior Singapore, A Wyndham Hotel, you will be responsible for ensuring seamless service delivery to our discerning guests. Your expertise will be instrumental in maintaining the highest standards of service quality, while fostering a positive and productive work environment for your team.

Key Responsibilities:
  • Collaborate with the Front Office Manager to oversee the daily operations of the Front Office and F&B teams, ensuring alignment with our service standards.
  • Supervise and train a team of service staff to deliver exceptional guest experiences, with a focus on quality control and attention to detail.
  • Conduct daily briefings on VIP arrivals, functions, and events, ensuring seamless execution and guest satisfaction.
  • Maintain impeccable grooming standards for all staff members, reflecting the hotel's commitment to excellence.
  • Handle staff scheduling, performance management, and disciplinary matters, promoting a positive and respectful work environment.
  • Provide guidance and support to the team, taking a hands-on approach to resolve guest feedback and concerns through our One Stop Service Call Centre and Digital Concierge concept.
  • Attend meetings and maintain accurate records of guest feedback, ensuring timely resolution and continuous improvement.

Requirements:

  • Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in Hotel Management.
  • At least 5 years of relevant working experience in a similar role, with a proven track record of delivering exceptional service.
  • Excellent command of English, both spoken and written, with the ability to communicate effectively with guests and colleagues.
  • Excellent interpersonal skills, with the ability to interact with people of all levels and backgrounds.
  • Good analysis and problem-solving skills, with the ability to think critically and make informed decisions.
  • Leadership skills, with the ability to motivate and inspire a team of staff to deliver exceptional results.
Tell Employers What Skills You Have

Front Office
Quality Control
Aftersales
Restaurants
Business Continuity
Housekeeping
Interpersonal Skills
WIP
Customer Service
Scheduling
Hotel Management
Service Delivery
Hospitality"}