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Hotel Operations Manager

2 months ago

Singapore XIN WANG MANPOWER Full time
Job Summary

XIN WANG MANPOWER is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our hotel management team, you will be responsible for ensuring the smooth operation of our hotel facilities and providing exceptional customer service to our guests.

Key Responsibilities
  • Manage and maintain accurate records of room inventory status to optimize revenue and guest satisfaction.
  • Anticipate and respond to guest needs in a prompt and efficient manner, either personally or through effective communication with other departments.
  • Collaborate with Security to address any criminal activity or suspicious guest behavior within the hotel.
  • Work with relevant departments to ensure accurate voucher processing, billing instructions, rebates, and deposits to prevent bad debts, untraceable charges, and allowances.
  • Take charge of emergency situations while on duty, including fire, power failure, and other emergency procedures.
  • Ensure pre-check-in procedures are carried out according to standard operating procedures.
  • Address guest inquiries, problems, and complaints in a timely and courteous manner to maintain guest satisfaction and hotel interests.
  • Manage lobby guest flow to prevent congestion and assist guests as needed.
Requirements
  • Able to work independently and as part of a team.
  • Able to work night shifts and weekends.
  • Strong leadership and interpersonal skills.
  • Proficient in Microsoft Office and Microsoft Excel.
  • Excellent communication and customer service skills.