Client Services Manager

4 days ago

Singapur, Singapore Cielo Talent Full time
Job Title: Client Services Manager

Cielo Talent is seeking a highly skilled Client Services Manager to lead our recruitment team and deliver exceptional service to our clients.

About the Role:

The Client Services Manager will be responsible for leading a team of recruiters to deliver best-in-class service to clients across one or more client accounts. This includes building trust and strong relationships with key client contacts to achieve talent acquisition partnership goals.

Key Responsibilities:
  • Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
  • Set clear performance standards and goals for the team, assessing progress against goals and performance standards, and proactively addressing gaps.
  • Provide leadership and coaching to direct reports, establishing regular communications through 1-1 meetings, team meetings, and other regular touchpoints.
  • Complete performance management processes, including providing feedback and proactively addressing gaps.
  • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
  • Develop recruiting metrics and analytics to provide insights and drive decision-making.
  • Directly work with recruiters and hiring leaders to foster relationships and build trust.
  • Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategies to meet hiring goals.
  • Drive the team to develop comprehensive, strategic hiring strategies, including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies.
  • Participate in client meetings, sharing updates and data, and discussing gaps in service delivery with proactive plans to address and remediate.
  • Support recruitment process needs of clients and leverage shared delivery resources effectively.
  • Maximize the use of Cielo resources to meet goals and drive standardization, continuous improvement, and consistency of processes and procedures.
  • Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Requirements:
  • At least 3 years of experience coaching peers or managing a team.
  • Prior experience in a results-oriented TA role in talent acquisition or human resources.
  • Experience working in the Technology sector.
  • Bachelor's degree in business, management, human resources, or a related field, preferred.
What We Offer:

Cielo Talent offers a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.

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