Client Services Manager

1 week ago

Singapur, Singapore Aon Full time

About Aon

Aon is a global professional services firm that helps organizations make better decisions about risk, capital, and people. We shape decisions for the better to protect and enrich the lives of people around the world.

Job Summary

We are seeking a highly skilled Client Services Manager to join our team. As a Client Services Manager, you will be responsible for driving operational excellence and delivering exceptional client service to our corporate clients.

Key Responsibilities

  • Lead renewal meetings and prepare/review reports and communication collaterals
  • Conduct employee communication sessions/presentations
  • Develop client-related initiatives to provide a broad approach to benefits consulting
  • Hold direct client relationships for assigned corporate clients and act as the escalation point/management for all lines of covers
  • Meet critical metrics set for the year

Consulting

  • Champion all client-related initiatives, including Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing, and Voluntary Benefits
  • Ensure smooth implementation of all client-related initiatives
  • Champion Aon United
  • Hold direct client relationships with all corporate clients with revenue > $50K and high-touch regional/global clients
  • Actively seek market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients
  • Support the team by participating in business meetings of complex clients and ensure the team prepares meeting minutes and follows up on open items till closure

Service Delivery

  • Support client initiatives and drive strategic engagement with clients
  • Maintain professional relationships with internal collaborators, including local market colleagues, regional, and global teams
  • Create and maintain strong relationships with key external vendors, including insurers and specialty providers
  • Ensure strong collaboration between Client Services and the rest of the functional teams in delivering distinctive client value
  • Develops and handles client retention and/or growth strategies to ensure revenue and profitability agenda are met
  • Ensure the team is able to hold client relationships and deliver service within clients' expectations
  • Work on issues and develop conclusions to implement solutions that impact clients and department
  • Ensure prompt payment by clients and credit control position of the team is within an acceptable range
  • Act as the escalation point for all clients
  • Tight governance of peer review process to ensure high standards of clients' deliverables and minimize incidence of error and omissions

Requirements

  • Degree or Diploma from a recognized university or polytechnic
  • Minimum regulatory requirements (BCP, PGI, CGI, HI, M5/RES5, M9) for registration as Broking and FA rep with MAS
  • At least 3 years of related experiences, depending on job level requirement
  • In-depth knowledge of the overall employee benefits program (standard and/or tailored), Flexible Benefits, funding mechanism, broking processes, market segments, and marketplaces
  • Good skills on MS systems, including Word, Excel, PowerPoint, required
  • Strong active interpersonal and people management skills, embracing diversity and inclusion

About Aon's Culture

Aon is a diverse and inclusive organization that values its employees' well-being and work-life balance. We offer a comprehensive benefits package, including two Global Wellbeing Days per year, and a variety of working style solutions. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

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