Business Client Services Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Business Client Services Manager to join our Client Advisory Team in Singapore. As a key member of our team, you will be responsible for providing exceptional service to our valued clients across the Asia Pacific region.
Your Responsibilities
- Provide top-notch service to existing and new customers, ensuring their needs are met and exceeded.
- Manage, solve, and complete all incoming requests from clients in a timely and efficient manner.
- Ensure a seamless onboarding experience for new clients onto our platform.
- Build and maintain strong relationships with key client contacts, fostering trust and loyalty.
- Conduct client platform trainings, both interactive and remote, to ensure clients are fully utilizing our services.
- Maintain, document, analyze, and improve existing workflows and processes to drive efficiency and quality.
- Collaborate with the global client services team to implement global policies and leverage regional expertise to inform global policy improvements.
- Oversee various project stages, including product development, process implementation, regulatory compliance, and complex client setups.
- Participate in quality assurance by testing our full range of products and new features on our platform.
- Closely interact and cooperate with internal teams, including Sales, Legal, Technical Client Advisory Services, Accounting, and IT.
Your Profile
- Bachelor's degree in a finance and/or computing-based discipline is preferred.
- Minimum 2 years of experience in eSupport, client services, middle office, or back office of a financial institution or FX/e-treasury environment.
- Excellent analytical and problem-solving skills, with a high level of insight and accuracy.
- Strong organizational and communication skills, with the ability to explain technical terms and information to various audiences.
- Enthusiasm for providing high-quality service to clients.
- Excellent communication skills in English and Mandarin, with additional language skills a benefit (e.g., Japanese).
About Us
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the "Apply" button.
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