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Guest Relations Coordinator

1 week ago

Singapore Park Hotel Group Full time
Role Overview

We are seeking a highly skilled Guest Relations Coordinator to join our front office team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is positive and memorable.

Key Responsibilities:
  • Provide personalized service to guests, responding to their needs and resolving any issues promptly.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Maintain accurate records of guest interactions and feedback.
  • Develop and implement initiatives to increase guest satisfaction and loyalty.
Requirements:
  • At least 2 years of experience in a similar role.
  • Service-oriented, meticulous, and detail-focused individual with a passion for delivering exceptional experiences.
  • Knowledge of Opera system is an added advantage.