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guest relations executive

1 month ago


Singapore THE OTHER ROOM PTE. LTD. Full time
Roles & Responsibilities

THE OTHER ROOM~ASIA'S 50 BEST BARS

A secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the bar's use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the 'Reversed Gin & Tonic'. There's also a list of rare 'Vintage Cocktails' and a tapas selection available all night.

JOB DESCRIPTION:

  • Manages reservations through phone and email, ensuring restaurants are confirmed.
  • Responds to guest enquiries and requests.
  • Communicating guest information to the team (special requests, occasions) to personalize guests' experience.
  • Requests guests for their dining feedback and communicate feedback to the manager.
  • Ensures each guest is warmly welcomed.
  • Welcomes guests by name and bring them to the designated seats.
  • Ensures each guest gets a fond farewell before they leave.
  • Assists in building and maintaining a strong guest profile database.

JOB REQUIREMENTS:

  • At least 1 year of working experience in the related field is required for this position
  • Excellent guest relations and service skills.
  • Handles guests' requests, concerns and feedback.
  • Contributes ideas for operations improvement and guest experience enhancement.
  • Resourceful in managing ad-hoc requests and resolving challenges.
  • Outgoing and friendly.
  • Attention to details.
  • Able to commit on weekends and Public Holidays.
Tell employers what skills you have

Upselling
Microsoft Excel
Restaurants
Interpersonal Skills
Guest Relations
Pressure
Cashiering
Customer Service
Decision Making
Hospitality