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guest relations officer

1 month ago

Singapore RECRUITMENT SUPPORT PTE. LTD. Full time
Roles & Responsibilities

Guest Services Officer (Front Office)

Location: Bugis

Salary: $2200 - $2500

3 shift work

6 Days Work

DUTIES AND RESPONSIBILITIES

Guest Services

Check-in and Check-out

Greet guests upon arrival, verify reservations, and process check-ins and check-outs efficiently.

Guest Assistance

Provide information about hotel services, and local attractions. Assist guests with requests such as room changes, extra amenities, or special arrangements.

Internal Coordination

Liaise with housekeeping, maintenance, and cafe departments to ensure guest needs are met. Team coordination is important.

Problem Resolution

Address and resolve guest complaints or issues promptly and professionally.

Reservations and Bookings

Manage Reservations

Handle room bookings, cancellations, and modifications via phone, email, or in-person.

Administrative Tasks

Maintain Records

Keep accurate records of guest information, reservations, and payments.

Billing and Payments

Process payments, issue invoices, and handle cash transactions securely.

Kindly please whatsapp me at +6598209696 ( Chen Xiaoshi Candy )

Email: rspl.ctsales@gmail.com

Recruitment Support Pte. Ltd.|EA License No.: 24C2598|Reg No.: R21103133|candytan@rspl-asia.com

Tell employers what skills you have

Front Office
Customer Service Oriented
Microsoft Office
Housekeeping
Interpersonal Skills
Composition
Hotel Booking
Attentive
Public Relations
Good Communication Skills
Team Coordination
Opera
Hotel Administration
hotel reservation
Team Player
Customer Service
Customer Relations
Able To Work Independently
Hospitality
Customer Service Experience