Guest Relations Officer

5 days ago

Singapore UE Park Avenue International Pte Ltd Full time

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

**Responsibilities**:

- Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
- Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Interact and attend to guest’s enquires
- Handle cashiering duties
- Maintain the filing system and required reports
- Handle guest reservation using Opera system
- Provide information about amenities, major attractions and hotel services.
- Anticipate guest needs and build rapport with customers.
- Ensure the safety, security and loss control policies and procedures are complied with at the front counter and back office area.
**Requirements**:

- Must be fully vaccinated
- People orientated with excellent customer service skill
- Communication skills (written/verbal)
- Proficient in OPERA will be added advantage
- Shift work (7am-4pm, 2pm-11pm, 10.30pm-7.30am)
- 5/6 days work week, 9 hours per day including 1 hour break time
Multiple working locations available at East, West & Central.

**Job Type**: Permanent

**Salary**: $1,650.00 - $1,900.00 per month

**Benefits**:

- Dental insurance
- Food allowance
- Health insurance
- Professional development
Schedule:

- Day shift
- Early shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:

- Yearly bonus
Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)
- Day Shift (preferred)

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