Guest Relations Officer

1 day ago

Singapore W SINGAPORE SENTOSA COVE HOTEL Full time

Are you an outgoing person who loves to meet and interact with people? Do you believe that all guests should feel welcomed from the moment they step into the hotel to the moment they leave? Then you are that special someone that we have been looking for all this time.

Reporting to the Welcome Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest. Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions.

We are ideally looking for someone
- With at least a Certificate in hotel management or its related discipline.
- Demonstrates skills, knowledge and experience in customer-service oriented environment.
- Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organisation.
- Proficient in Microsoft Office software and Internet.

We offer a unique working environment within our innovative W brand and our dedicated team And great opportunities for career development

Interested? Let us know now

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