Guest Relations Senior Supervisor
4 days ago
With the rapid expansion of OUE Restaurants' portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Job Summary
We are looking for a dynamic and outgoing Senior Supervisor to lead our Guest Relations team and provide exceptional service to our guests. This role requires an individual with outstanding guest service skills and a deep understanding of dining services, to enhance the guest experience.
Key Responsibilities
- Taking the lead and motivating the Guest Relations team to ensure seamless service delivery.
- Understand guest preferences to deliver personalized experiences and provide high-level service.
- Coordinate reservations, and special requests, and ensure VIPs and regular guests receive exceptional attention.
- Maintain positive customer contact, addressing needs and preferences promptly.
- Communicate guest feedback to Guest Relations Managers and work with the team to drive improvements.
- Oversee the upkeep of the restaurant's facilities, ensuring high standards for VIP and guest experiences.
- Ensure that VIP bookings are prioritized and flagged to the operations team for special arrangements.
- Provide guidance to the team and support senior management with guest-related duties.
- Actively contributes to the smooth and efficient running of daily operations.
- Perform any other duties as assigned by the managers and senior management.
Requirements:
- At least 2 years of experience in F&B venues (restaurants, cafes, etc.).
- Proficiency in CRM systems like SevenRooms.
- Strong communication skills for interacting with guests and stakeholders.
- Ability to work flexible hours, including weekends and public holidays.
- Self-starter with a positive, flexible attitude.
Working Hours:
- 5-day workweek with shifts during restaurant dining hours, flexibility to work weekends and public holidays.
CRM
Lifestyle
Restaurants
Customer Contact
VIP
Guest Relations
Fine Dining
Good Communication Skills
Service Delivery
Hospitality
-
Guest Relations Supervisor
4 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full timeRoles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Supervisor to join our teamAs a Guest Relations Supervisor, we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Enhance guest...
-
Singapore OUE RESTAURANTS PTE. LTD. Full timeRoles & ResponsibilitiesWith the rapid expansion of OUE Restaurants' portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.Job SummaryThe Guest Relations/Events Supervisor is one who is outgoing, motivated, a team player who can...
-
Guest Relations Supervisor
3 weeks ago
Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesRespond to any questions from guests and follow up with guests, especially Japanese speaking guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and...
-
Guest Relations Supervisor
3 weeks ago
Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full timeRoles & Responsibilities Respond to any questions from guests and follow up with guests, especially Japanese speaking guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and...
-
Senior/Guest Relations Executive
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewBased in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or...
-
Guest Relations
4 days ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeRoles & Responsibilities5 Days 44 Hours, Split ShiftAWS + VB + Split shift allowance and moreCollaborate with reservation staff and restaurant manager for table assignments and special requests, while warmly welcoming and assisting guests. Maintain a strong grasp of the menu and restaurant operations, ensuring accurate menu knowledge.Effectively manage the...
-
guest relations executive
4 days ago
Singapore THE OTHER ROOM PTE. LTD. Full timeRoles & ResponsibilitiesTHE OTHER ROOM~ASIA'S 50 BEST BARSA secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the bar's use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the 'Reversed Gin & Tonic'. There's also a list of rare 'Vintage Cocktails'...
-
guest relations executive
4 days ago
Singapore QUAICH PTE. LTD. Full timeRoles & ResponsibilitiesTSH Corporation Limited specializes in offering and distributing the epitome of premium whiskies, cocktails, and spirits. Our portfolio includes eight unique concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Whisky Store, and Whisky...
-
Guest Relation Officer
3 weeks ago
Singapore CUBE HOSPITALITY PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated...
-
Guest Relations Executive
4 days ago
Singapore THE FULLERTON HOTEL Full timeRoles & ResponsibilitiesJob Description:Welcome guests upon arrival and check-in according to establish standards and procedures. To provide courteous and efficient service and if possible to comply with each and every guest request. Check out guests courteously and accurately. Take ownership of problems, handle guest complaints promptly according to...
-
guest relations officer
4 days ago
Singapore RECRUITMENT SUPPORT PTE. LTD. Full timeRoles & ResponsibilitiesGuest Services Officer (Front Office)Location: BugisSalary: $2200 - $25003 shift work6 Days WorkDUTIES AND RESPONSIBILITIESGuest ServicesCheck-in and Check-outGreet guests upon arrival, verify reservations, and process check-ins and check-outs efficiently.Guest AssistanceProvide information about hotel services, and local attractions....
-
Guest Relations Executive
4 days ago
Singapore GUUM PTE. LTD. Full timeRoles & ResponsibilitiesGUUM is a contemporary Korean steakhouse located in Keong Saik Road amidst the heritage row of shophouses.We are looking for a Guest Relations Executive to work on the floor with the Front of House team, focusing on welcoming guests and managing reservations.Minimum requirements:- at least 3 years' work experience in Front of House...
-
Guest Relations Officer
3 weeks ago
Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesBeing at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.ResponsibilitiesEnsure checking-in and out is done promptly and efficiently in accordance to the procedure...
-
Guest Relation Executive
3 weeks ago
Singapore AAPC SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesOverview of DutiesEnsure effective and efficient operation of the lounge reception desk. Provide exceptional service, ensuring total customer satisfaction to our guests at all times. Be an ambassador of Accor Hotels and the Qantas Airways brand.Main ResponsibilitiesProvide a warm welcome as first point of contact for lounge guests. ...
-
Guest Relations Executive
4 days ago
Singapore HARBOUR VILLE PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionReview arrival/departure guest lists Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with guests Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...
-
Guest Relations Executive
4 days ago
Singapore WOLFGANG'S STEAKHOUSE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for outgoing and dynamic individual to join us as a Part-Time Guest Relations Executive As this is a part-time role, you will only be required to work 22 hours a week.Responsibilities:Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly ...
-
guest relations officer
3 weeks ago
Singapore Serangoon Gardens Country Club Full timeRoles & ResponsibilitiesKey Responsibilities:1.Members/guests Interaction:Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer...
-
Guest Relations Executive
4 days ago
Singapore FOC SENTOSA PTE. LTD. Full timeRoles & ResponsibilitiesBENEFITS:Outlet monthly sales incentive 5 Days work per week 44 hours weekly (OT & Off in lieu compensation) Staff Meals provided Transport from Vivo MRT to FOC Sentosa directly in and out daily Referral Fee (Up to $3000/-) * Uniform provided Career Growth Opportunities Employee discount of 25% Birthday treat for 2pax (Worth...
-
Assistant Guest Relations Manager
4 days ago
Singapore CGTX PTE. LTD. Full timeRoles & ResponsibilitiesAbout C.O.T.U:C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little...
-
guest relation executive
3 weeks ago
Singapore KAI RESIDENCES PTE. LTD. Full timeRoles & ResponsibilitiesWe are an confinement centre at near vicinity of Newton MRT/Downtown Line and we are seeking for an Guest Relations Executive to join us.The Job requirement are stated below:Good written & communication skills in English or Mandarin or both. Ability to speak third language(s) is an advantage Works cohesively and respectfully...