Digital Platforms Operations Manager

7 days ago


Singapur, Singapore CapitaLand Full time
Job Title: Senior / Executive, Customer Experience and Operations, Digital Platforms

We are seeking a highly skilled and experienced professional to join our Digital Platforms team as a Senior / Executive, Customer Experience and Operations. This role will be responsible for driving the evolution, digitalization, and transformation of retail and workspace landscapes with us.

Key Responsibilities:
  • Deliver best-in-class digital operations across digital marketing planning, tracking, campaign management, and reporting, ensuring seamless execution and optimal results.
  • Support CapitaLand business units in ensuring the successful rollout of digital marketing campaigns, data capture, organization, and activation using our digital platforms products.
  • Collaborate effectively with cross-functional teams, including Platform Marketing, Merchant Success, Customer Experience, Business Development, and Product teams, to uphold a seamless and efficient way of working.
  • Measure campaign performance against forecasts, optimize results for continued improvement, and provide new ideas, solutions, and effective campaign strategies.
  • Continually assess and develop best practices and approaches to optimization, digital campaign management, and business process improvement.
Requirements:
  • Degree/Diploma in Operations, Marketing, or equivalent.
  • At least 2 years of experience in ad/campaign operations or CRM/eCommerce related fields.
  • Strong operational experience, with the ability to manage multiple projects in a fast-paced environment.
  • Knowledge of analytical methodologies and tactics for optimizing Data-Driven Marketing campaigns.
  • Excellent communication, negotiation, and presentation skills, with the ability to work collaboratively as part of a cross-functional team.
Benefits:
  • Flexible benefits with comprehensive medical coverage for self and family.
  • Training and development opportunities.
  • Subsidized rates at Ascott serviced residences.
  • Strong advocate of staff volunteerism.
  • Wellness programs.


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