Digital Platforms Operations Manager
7 days ago
We are seeking a highly skilled and experienced professional to join our Digital Platforms team as a Senior / Executive, Customer Experience and Operations. This role will be responsible for driving the evolution, digitalization, and transformation of retail and workspace landscapes with us.
Key Responsibilities:- Deliver best-in-class digital operations across digital marketing planning, tracking, campaign management, and reporting, ensuring seamless execution and optimal results.
- Support CapitaLand business units in ensuring the successful rollout of digital marketing campaigns, data capture, organization, and activation using our digital platforms products.
- Collaborate effectively with cross-functional teams, including Platform Marketing, Merchant Success, Customer Experience, Business Development, and Product teams, to uphold a seamless and efficient way of working.
- Measure campaign performance against forecasts, optimize results for continued improvement, and provide new ideas, solutions, and effective campaign strategies.
- Continually assess and develop best practices and approaches to optimization, digital campaign management, and business process improvement.
- Degree/Diploma in Operations, Marketing, or equivalent.
- At least 2 years of experience in ad/campaign operations or CRM/eCommerce related fields.
- Strong operational experience, with the ability to manage multiple projects in a fast-paced environment.
- Knowledge of analytical methodologies and tactics for optimizing Data-Driven Marketing campaigns.
- Excellent communication, negotiation, and presentation skills, with the ability to work collaboratively as part of a cross-functional team.
- Flexible benefits with comprehensive medical coverage for self and family.
- Training and development opportunities.
- Subsidized rates at Ascott serviced residences.
- Strong advocate of staff volunteerism.
- Wellness programs.
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