Hotel Ambassador and Guest Experience Specialist

2 days ago


Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

Embark on a captivating career as the Hotel Ambassador and Guest Experience Specialist at The Capitol Kempinski Hotel Singapore.

About Us

The Capitol Kempinski Hotel Singapore is a prestigious hotel that exudes elegance and sophistication. We take pride in providing exceptional service to our esteemed guests, making us an ideal workplace for those who share our commitment to excellence.Job Summary

We seek a highly skilled and charismatic individual to join our team as the Hotel Ambassador and Guest Experience Specialist. As the face of our hotel, you will be responsible for ensuring that every guest has a memorable experience with us. Your primary role will involve communicating with guests, understanding their needs, and exceeding their expectations through exceptional service.

You will work closely with our General Manager to ensure seamless communication and provide top-notch services to our guests. This role requires someone who is proactive, efficient, and able to make informed decisions to enhance the overall guest experience.

In addition to your core responsibilities, you will also be expected to:

  • Communicate effectively with guests to understand their preferences and tailor-make their stay with us.
  • Maintain high levels of customer satisfaction by addressing any concerns or issues promptly and efficiently.
  • Work collaboratively with our front office team to ensure smooth check-in/check-out processes and resolve any issues that may arise.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
About You

To succeed in this role, you must possess excellent communication and interpersonal skills, along with a strong ability to work under pressure. You should be comfortable working in a fast-paced environment and be able to multitask with ease.

A minimum of 2 years of experience in a similar role is preferred, but not required. What's essential is your passion for delivering exceptional service and your dedication to creating unforgettable experiences for our guests.

Salary Information

The estimated salary for this position is SGD $45,000 - $60,000 per annum, depending on your qualifications and experience. Benefits include comprehensive training, opportunities for professional growth, and a competitive salary package.

How to Apply

If you are a motivated and service-driven individual who is passionate about delivering exceptional guest experiences, please submit your application with your resume and a cover letter outlining your relevant experience and qualifications.



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