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Customer Support Operations Manager
7 days ago
As a Customer Support Operations Manager at APBA TG HUMAN RESOURCE PTE. LTD., you will oversee customer support operations while managing software releases and deployments.
Key Responsibilities:- Incident & Problem Management: Ensure incidents are properly logged, categorized, and resolved within SLAs.
- Release Management & Deployment Oversight: Plan, coordinate, and review patches in collaboration with project and support teams.
- Stakeholder Communication & Collaboration: Work closely with product, L2, and QA to align releases with customer expectations.
With strong leadership, problem-solving, and technical skills, you will bridge the gap between customer support, development, and operations teams. Our ideal candidate has experience with ITIL, incident management, and ticketing systems, as well as hands-on expertise in release management, deployment strategies, and CI/CD pipelines.
