Ticketing Operations Specialist

2 weeks ago

Singapur, Singapore Ticketmaster-Singapore Pte Ltd Full time

Job Summary

Ticketmaster-Singapore Pte Ltd is seeking a highly skilled and customer-focused Ticketing Executive to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service and support to our customers, ensuring a positive experience for fans and clients alike.

Key Responsibilities

  • Customer Support: Provide timely and effective assistance to customers across all channels, including the Call Centre and Box Office, adhering to Ticketmaster's standards of quality.
  • Issue Resolution: Proactively identify and understand customer needs, offering effective solutions to ensure a positive experience.
  • Operational Support: Assist with resource management, coordinate scheduling, and perform administrative tasks to facilitate efficient day-to-day operations.
  • Event Support: Plan and manage box office operations during events, provide assistance and guidance to casuals, and assist the Manager with onboarding process for new starters.
  • Problem Solving: Identify potential problems and identify solutions, seeking information from higher sources when required.

Requirements

  • Interpersonal Skills: Ability to relate to people on all levels, establishing rapport and displaying patience where necessary.
  • Organisational Skills: Proven ability to effectively manage time to ensure training deadlines and business needs are met.
  • Results Oriented: Show commitment to the achievement of results and targets, accepting responsibility, owning the task, and effectively applying effort and resources.
  • Computer Literacy: Ability to use Microsoft Office based computer packages, including Word, Excel & PowerPoint, with high accuracy.
  • Communication: Demonstrating strong communication skills, both written and verbal, with clarity and confidence when presenting/training.

What You Will Be Doing

  • Answer calls from the Call Centre and provide day-to-day support as required.
  • Respond to customer enquiries via electronic communication.
  • Assist outlets with general and technical issues, escalating where necessary.
  • Plan and manage box office operations during events.
  • Provide assistance and guidance to casuals and assist the Manager with onboarding process for new starters.
  • Handle customer challenges and/or concerns as they relate to ticket sales and policies.
  • Event follow-up with Event Organizers when required.
  • Undertake administrative support, including but not limited to EDM, data verifications, etc.

What You Need to Know (Technical Skills)

  • Interpersonal Skills: Ability to relate to people on all levels, establishing rapport and displaying patience where necessary.
  • Organisational Skills: Proven ability to effectively manage time to ensure training deadlines and business needs are met.
  • Results Oriented: Show commitment to the achievement of results and targets, accepting responsibility, owning the task, and effectively applying effort and resources.
  • Numeracy: Ability to check numerical data entered and identify unbalanced accounts.
  • Computer Literacy: Ability to use Microsoft Office based computer packages, including Word, Excel & PowerPoint, with high accuracy.
  • Communication: Demonstrating strong communication skills, both written and verbal, with clarity and confidence when presenting/training.

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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