Platform Operations Specialist
3 days ago
We are seeking a highly skilled Platform Operations Specialist to join our Data-TnS-PUO Team at TikTok. This team is responsible for providing top-notch troubleshooting and consulting services to internal Platform users.
Key Responsibilities- Identify user needs and quickly resolve technical issues by leveraging internal databases, effective workarounds, and solutions provided by the Engineering teams.
- Highlight daily key tickets/queries and report any platform malfunctions if any.
- Perform ticket data analysis to identify improvement opportunities.
- Develop and communicate data insights to stakeholders with recommended actions.
- Assist and support other user feedback projects as needed.
- Bachelor's Degree, preferably in mathematics, statistics, computer science, or data analytics.
- Intern or work experience related to service operations in the internet industry.
- Experience in SQL or other data handling tools, PowerBI, Tableau, or Python.
- Excellent problem-solving, critical thinking, and analytical skills, with the ability to organize and work independently with rapidly changing priorities.
- Strong teamwork and communication skills, learning ability, and adaptability.
- Flexibility to work on a shift basis to support users as needed due to time zone differences, including weekends and public holidays.
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