Guest Service Agent

2 days ago


Singapur, Singapore Marina Bay Sands Full time

Job Summary

This role is part of the Box Office team within the Entertainment department at Marina Bay Sands. The team provides ticket sales services and operational support for various attractions and events.

Key Responsibilities

  • Provide exceptional customer service to guests
  • Process ticket sales transactions quickly and accurately using a computer-based system
  • Perform cashiering duties, including handling various payment modes
  • Reconcile sales made through self-service ticketing kiosks
  • Redeem tickets for Club Members based on their privileges
  • Train and guide ticketing casual staff
  • Resolve incidents or escalate to the Supervisor as needed

Requirements

  • At least one year of relevant experience in retail, ticketing, or events
  • Customer service experience
  • Ability to work well in a team
  • Fluency in English; proficiency in other languages is a plus
  • Good written and spoken communication skills
  • Pleasant attitude and cheerful demeanor
  • Neat and well-groomed appearance
  • Proficiency in Microsoft Office applications
  • Ability to use good judgment and discretion in high-pressure situations

Working Conditions

This role requires the ability to work on rotating shifts, including weekends and public holidays.


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