Customer Service Team Lead for Survey Operations

3 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role:
Serve as a key member of our survey operations team, overseeing daily activities and ensuring exceptional service delivery to clients. With a proven track record in leadership and customer service, you will lead by example, driving results-oriented teams to achieve their full potential.

Key Responsibilities:
* Provide coaching and guidance to junior team members to enhance their skills and knowledge in survey operations.
* Collaborate with Quality Service Manager to resolve escalations and complaints via incident reporting and future preventive measures.
* Conduct field visits to monitor survey collection processes and provide recommendations for improvement.
* Conduct call audits to ensure compliance to call scripts and professionalism, upholding service excellence standards.
* Participate in continuous improvement initiatives to elevate team standards and quality of services provided.

Requirements:
* Diploma or equivalent qualification in a related field.
* Minimum 3 years of experience in supervisory roles, preferably in survey operations or customer-facing positions.
* Proven track record in leading high-performing teams and achieving business objectives.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
* Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
* Proficient in Microsoft Excel, PowerPoint, and Word, with the ability to learn new software quickly.

What We Offer:
* A competitive salary of SGD $6,500 - $8,500 per month, commensurate with experience.
* Opportunities for professional growth and development, including training and mentorship programs.
* A dynamic and supportive work environment, with a focus on teamwork and collaboration.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications.
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