Senior Customer Service Representative
4 days ago
At PERSOLKELLY SINGAPORE PTE. LTD., we are seeking a skilled Senior Customer Service Representative to join our team in Singapore.
About the JobThis is an exciting opportunity to work with us as a Senior Customer Service Representative - Survey Collection. You will be responsible for conducting outbound calls and site visits to ensure timely consent collection, reaching out to respondents from selected establishments to participate in digital surveys, and explaining survey objectives and procedures to respondents.
You will also be responsible for interpreting survey questions to help respondents' comprehension, compiling, recording, and inputting results and data from interview surveys into the system, and ensuring that the given KPIs are being met based on the project timeline.
In addition, you will identify and report problems in obtaining valid data and provide excellent customer service to our clients.
Key Responsibilities- Conduct outbound calls and site visits to collect consents and survey data.
- Reach out to respondents from selected establishments to participate in digital surveys.
- Explain survey objectives and procedures to respondents.
- Interpret survey questions to help respondents' comprehension.
- Compile, record, and input results and data from interview surveys into the system.
- Ensure that the given KPIs are being met based on the project timeline.
- Identify and report problems in obtaining valid data.
To succeed in this role, you will need:
- At least 2 years of experience in administrative and customer service roles.
- Prior experience in call center environments is beneficial.
- The ability to work in a fast-paced environment and achieve assigned targets/KPIs.
- Excellent communication skills and the ability to speak clearly and concisely.
- Proficiency in Microsoft Office, particularly Excel.
We offer a competitive salary of SGD $3000 per month, commensurate with experience. You will also have the opportunity to work in a dynamic and supportive team environment.
Please note that only shortlisted candidates will be notified. We regret that we cannot respond to all applicants individually.
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