Senior Customer Service Representative
3 days ago
Masters Career Consultancy PTE. LTD. is a leading provider of career solutions in Singapore, committed to empowering individuals with the skills and knowledge necessary to succeed in their chosen professions.
Job OpportunityWe are currently seeking an experienced Senior Customer Service Representative or CUSTOMER ENGAGEMENT SPECIALIST to join our team at Defu Lane (Hougang). As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences through efficient service delivery and effective relationship management.
About the RoleThis is a full-time position that requires a minimum of 1 year related experience in workshop operation. The successful candidate will be responsible for:
- Providing excellent customer service, resolving queries, and addressing concerns in a timely and professional manner.
- Managing customer relationships, building trust, and increasing customer engagement levels.
- Evaluating and improving current practices and processes within the workshop operation to drive efficiency and quality.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to work independently and as part of a team. If you have a passion for delivering exceptional customer experiences and are eager to grow your career in a dynamic environment, we encourage you to apply.
Benefits and RequirementsIn addition to a competitive salary range of SGD $45,000 - SGD $55,000 per annum, benefits include:
- A comprehensive medical benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
To be considered for this role, please submit your application with a detailed resume and cover letter outlining your relevant experience and qualifications.
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