Survey Team Lead
5 days ago
We are seeking a skilled and experienced Survey Team Lead to join our team at PERSOLKELLY SINGAPORE PTE. LTD.
Job DescriptionThe successful candidate will lead a team of Survey Officers to achieve service levels for assigned surveys within timeline, ensuring the team attains their daily Key Performance Indicators (KPIs).
Key Responsibilities:
- Serve as subject matter expert for assigned surveys, handle incoming hotline and mailbox enquiries to resolve respondents' issues if needed, and ensure survey data are accurately keyed into the system via audits.
- Lead field visits with junior team members for survey collection and conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.
- Coach and guide team members to improve standards and quality, set goals, and conduct year-end appraisals.
To be considered for this role, you must possess:
- A minimum Diploma or equivalent, or relevant work experience.
- At least 2-3 years of experience in supervisory positions, preferably in survey operations, sales, or customer service roles.
- Excellent communication skills, ability to handle escalations and complaints proficiently, and proficiency in Microsoft Office, Excel, and internet usage.
Please note that only Singaporeans may apply for this position.
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