Customer Service Representative for Survey Operations
4 days ago
We are seeking a Customer Service Representative to join our team in Novena/Clarke Quay. As a key member of our survey operations team, you will be responsible for conducting outbound calls and site visits to ensure timely consent collection with HR Manager/HR Professionals.
Duties and Responsibilities- Conduct outbound calls and site visits to collect consents from respondents.
- Reach out to respondents from selected establishments to participate in digital surveys and data transmission.
- Explain survey objectives and procedures to respondents on confidential databases.
- Interpret survey questions to assist respondents' comprehension.
- Compile, record, and input results and data from interview surveys into the system.
- Administer tracking of collection progress.
- Ensure that Key Performance Indicators (KPIs) are met based on project timelines.
- Identify and report problems in obtaining valid data.
- A minimum of GCE 'A' levels and above.
- Work experience in survey operations, sales, or customer service roles is advantageous.
- Those without academic qualifications may be considered with relevant work experience.
- Applicants with call center backgrounds, direct sales experience, and customer fronting skills will be given preference.
- Able to handle objections and complaints and proficiently de-escalate cases.
- Proficient in Microsoft Excel and internet usage.
- An effective team player but also an efficient individual contributor.
We offer a competitive salary of SGD 4,500 - SGD 5,500 per month, depending on experience. Other benefits include opportunities for career growth and development, as well as a dynamic and supportive work environment.
About UsPERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore. We pride ourselves on providing top-notch recruitment services to clients across various industries.
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