Customer Service Representative for Survey Operations

4 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Description

We are seeking a Customer Service Representative to join our team in Novena/Clarke Quay. As a key member of our survey operations team, you will be responsible for conducting outbound calls and site visits to ensure timely consent collection with HR Manager/HR Professionals.

Duties and Responsibilities
  • Conduct outbound calls and site visits to collect consents from respondents.
  • Reach out to respondents from selected establishments to participate in digital surveys and data transmission.
  • Explain survey objectives and procedures to respondents on confidential databases.
  • Interpret survey questions to assist respondents' comprehension.
  • Compile, record, and input results and data from interview surveys into the system.
  • Administer tracking of collection progress.
  • Ensure that Key Performance Indicators (KPIs) are met based on project timelines.
  • Identify and report problems in obtaining valid data.
Requirements
  • A minimum of GCE 'A' levels and above.
  • Work experience in survey operations, sales, or customer service roles is advantageous.
  • Those without academic qualifications may be considered with relevant work experience.
  • Applicants with call center backgrounds, direct sales experience, and customer fronting skills will be given preference.
  • Able to handle objections and complaints and proficiently de-escalate cases.
  • Proficient in Microsoft Excel and internet usage.
  • An effective team player but also an efficient individual contributor.
Compensation and Benefits

We offer a competitive salary of SGD 4,500 - SGD 5,500 per month, depending on experience. Other benefits include opportunities for career growth and development, as well as a dynamic and supportive work environment.

About Us

PERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore. We pride ourselves on providing top-notch recruitment services to clients across various industries.



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