Customer Service Representative
6 days ago
We are seeking a highly motivated and experienced Customer Service Representative to join our team at PERSOLKELLY SINGAPORE PTE. LTD. in Singapore.
About the Role:
This is a full-time position, working 5 days across Monday – Sunday, up to 44 hours per week. The successful candidate will be responsible for conducting interviews with selected members of the public, handling incoming hotline and mailbox enquiries to resolve respondents' issues, compiling, recording, inputting survey returns and data accurately into the system, and verifying completed survey cases to ensure accuracy and reliability of data.
Key Responsibilities:
* Conduct interviews with selected members of the public
* Handle incoming hotline and mailbox enquiries to resolve respondents' issues
* Compile, record, input survey returns and data accurately into the system
* Verify completed survey cases to ensure accuracy and reliability of data
* Establish and maintain relationships with respondents throughout the project period
* Ensure that given KPIs are being met based on the project timeline
* Provide status reports to the supervisor
Requirements:
* Diploma holder with relevant customer service experience
* Comfortable with field visits
* Strong phone and verbal communication skills along with active listening
* Experience with Key Performance Indicators (KPIs) preferred
* Excellent customer service skills
What We Offer:
* Estimated salary: SGD 30,000 - SGD 40,000 per annum, depending on experience
* A yearly renewable contract based on business needs and individual performance
* Opportunity to work with a reputable company in the recruitment industry
Become Part of Our Team:
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform. Let's work together to provide exceptional customer service and drive business success.
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