Customer Service Representative with Surveys Experience
6 days ago
At PERSOLKELLY SINGAPORE PTE. LTD., we are seeking a skilled Customer Service Representative to join our team.
About the RoleWe are looking for an individual who is passionate about delivering exceptional customer service and has experience in surveys.
The ideal candidate will be responsible for assisting respondents in completing surveys online or manually, ensuring accurate data entry, and conducting field visits as needed.
This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.
Responsibilities- Assist respondents in completing surveys online or manually, ensuring accuracy and completeness of data
- Conduct field visits for selected respondents who cannot be contacted via phone
- Update daily reports on productivity and survey attainment
- Perform data cleaning for rejected survey submissions due to errors or ambiguities
- Input case notes into the system for future reference and follow-up actions
- Diploma or equivalent qualification
- Experience in survey operations, sales, or customer service roles
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Excellent communication and interpersonal skills
We offer a competitive salary of up to SGD 3,300 per month, depending on experience.
Our company provides a dynamic and supportive work environment, with opportunities for growth and development.
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