Customer Service Representative

2 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at PERSOLKELLY SINGAPORE PTE. LTD. as an Outbound Interviewer. This is a fantastic opportunity for individuals who enjoy working with people and have excellent communication skills.

This full-time position offers a competitive salary of SGD 44 per hour, paid bi-weekly, which translates to approximately SGD 8,880 per month, or SGD 106,560 per annum, based on a 40-hour workweek, not including overtime. As this role involves working across 5 days, you will receive a salary premium for the additional hours worked during off-peak periods.

Key Responsibilities

As an Outbound Interviewer, your primary responsibility will be to conduct survey interviews via outbound calls and field visits to collect timely and reliable data. You will also handle incoming hotline and mailbox enquiries to resolve respondents' issues and compile, record, and input survey returns and data accurately into the system. Furthermore, you will conduct data verification of completed survey cases to ensure accuracy and reliability of data, establish and maintain relationships with respondents throughout the project period, and ensure that given KPIs are being met based on the project timeline. Additionally, you will provide status reports to your supervisor and identify areas for improvement in the data collection process.

Requirements and Qualifications

To succeed in this role, you should possess strong phone and verbal communication skills along with active listening skills. Experience with Key Performance Indicators (KPIs) is preferred, but not necessary. You must have excellent customer service skills and be able to communicate effectively with respondents from diverse backgrounds. Your ability to think critically and provide solutions to complex problems will be essential in this role.

Benefits and Opportunities

PERSOLKELLY SINGAPORE PTE. LTD. offers a comprehensive benefits package, including medical insurance, annual leave, and opportunities for career growth and professional development. As a valued member of our team, you will have access to training programs and workshops designed to enhance your skills and knowledge in customer service and data collection. Our supportive and inclusive work environment encourages collaboration and open communication among colleagues, fostering a positive and productive workplace culture.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, please submit your CV directly through the official PERSOLKELLY job application platform.

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