Fleet Operations Manager

4 days ago

Singapore TOWER TRANSIT SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Fleet Operations Manager at Tower Transit Singapore Pte. Ltd. The successful candidate will be responsible for ensuring the safe, punctual, and cost-effective delivery of services by managing the flow of bus captains and vehicles along the route.

Key Responsibilities
  • Monitor and control services to ensure punctuality and service headways are maintained;
  • Liaise with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to customers;
  • Communicate in a polite, professional, and courteous manner at all times to employees and external parties;
  • Manage on-road issues that potentially impact service delivery;
  • Maintain a close working relationship with response agencies such as fire and police;
  • Report on punctuality concerns in relation to service issues;
  • Continually liaise with supervisors, particularly Interchange Supervisors and Depot Supervisors, to ensure services operate in accordance with timetabled instructions;
  • Ensure the first and last services on all routes run to the scheduled timetable;
  • Deal with Major Incidents and Security Issues in accordance with respective procedures;
  • Build a strong working relationship with the maintenance team to ensure effective changeovers in relation to vehicle breakdowns;
  • Undertake additional duties as requested by the CFMS Manager, and
  • Undertake training and development activities as requested by the CFMS Manager.
Requirements
  • This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage;
  • Commercial awareness and an understanding of the LTA contract regime;
  • Good geographical knowledge of the Singapore area;
  • Excellent communications skills, both verbal and written;
  • Ability to effectively communicate over the phone and two-way radio to a culturally diverse workforce and community;
  • Computer literate and the ability to be trained in a GPS real-time vehicle management environment such as the LTA CFMS system, and
  • Personal performance will be assessed including overall compliance with Excess Wait Time key performance indicators, efficient use of bus captains in managing issues with services, on-time performance results, first and last bus key performance indicators, and the instance of mileage not operated through missed or curtailed trips.
Company Responsibilities
  • Adhere to all Tower Transit policies and procedures;
  • Report to your line manager any injury, collision, or dangerous occurrence that has taken place, or concerns regarding health, safety, and security issues;
  • Provide leadership and guidance in identifying and managing health and safety issues as they apply to the workplace and workplace activities of employees and stakeholders;
  • Accountable and responsible for ensuring that the working environment is safe and that employees, including contractors, are protected from hazards and comply with Company policies and procedures;
  • Enforce policy, procedures, and rules and employee compliance;
  • Ensure the working environment is safe and employees, including contractors, are protected from hazards and comply with Company policies and procedures;
  • Report hazards which cannot be corrected within the delegated authority of the position;
  • Active involvement in all safety and health programs and activities;
  • Participate in desk-top and simulated emergency drills in association with response agencies; and
  • Promote safety and health awareness generally.

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