
DHL Customer Service Job
2 weeks ago
Job Title: Customer Service Representative
DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Your primary responsibility will be to provide exceptional service to our customers via phone, email, and in-person. This includes responding to inquiries, resolving issues, and offering solutions that meet their needs.
You will work closely with our Operations Department and other teams to ensure seamless communication and efficient resolution of customer concerns.
In addition to providing outstanding customer service, you will also be responsible for:
- Accepting and registering bookings for DHL services
- Offering alternatives to customers and identifying opportunities for upselling or cross-selling
- Responding to customer queries and providing accurate information on custom requirements, transit times, and prices
- Liaising internally to resolve customer issues and queries quickly and efficiently
To succeed in this role, you will need:
- Previous experience in a call centre environment or telesales environment in a service industry
- A positive attitude and strong interpersonal skills
- Excellent communication and problem-solving skills
- The ability to multi-task and work under pressure
- A commitment to delivering exceptional customer service
This is an excellent opportunity to develop your skills and advance your career in a dynamic and supportive environment.
We offer a competitive salary, comprehensive training, and opportunities for professional growth and development.
What We OfferWe value our employees' contributions and offer a range of benefits to support their well-being and success.
These include:
- A comprehensive training program to help you develop the skills and knowledge you need to excel in your role
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Ongoing opportunities for professional growth and development
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