Luxury Guest Experience Ambassador

7 days ago

Singapore beBeeLuxury Full time $80,000 - $120,000

About this Role

We're looking for an experienced and skilled Concierge who embodies exceptional service excellence, delivering tailored experiences that exceed guest expectations.

  • Provide prompt and personalized responses to guest inquiries, offering thoughtful recommendations that meet their needs.
  • Handle guest concerns and special requests with confidence, discretion, and care.
  • Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights.
  • Accurately manage the processing of packages, messages, and mail to and from guests.
  • Keep Concierge materials, digital tools, and vendor information up to date and professionally presented.
  • Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences.
  • Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience.
  • Use internal systems to record preferences, track special arrangements, and ensure accurate billing.
  • Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs.
  • Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency.
Key Responsibilities:
  • Guest Experience Expertise
  • Communication and Interpersonal Skills
  • Organizational and Administrative Abilities
  • Culture and Community Knowledge

About Our Team

We believe in fostering a culture built on mutual respect, growth opportunities, and a world-class employee experience. If you share our values and passion for delivering exceptional guest experiences, we encourage you to apply.

What We Offer:
  • Career Growth Opportunities
  • A Unique Strong Culture
  • Best-in-Industry Training

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