Customer Experience Coordinator

4 days ago


Singapore beBeeService Full time $45,000 - $60,000
Customer Service Representative Job Description

The primary objective of this role is to provide exceptional customer service, ensuring seamless execution of customer programs and timely resolution of customer inquiries. This position will serve as a vital link between customers and internal teams, fostering effective communication and collaboration.

Key Responsibilities:
  • Coordinate customer programs, including monitoring timelines, milestones, and deliverables.
  • Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.
  • Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.
  • Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.
Requirements:
  • Minimum Diploma in Business Administration, Supply Chain, or a related field.
  • Prior experience in customer service or project coordination, preferably in the electronics distribution industry.
  • Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
  • Familiarity with CRM systems and order management processes is a plus.
Benefits:

This role offers an opportunity to work in a fast-paced environment, supporting the success of customer programs and other business initiatives. The ideal candidate will possess strong problem-solving skills, attention to detail, and the ability to work independently and as part of a team.



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