Senior Customer Experience Coordinator

4 days ago

Singapore beBeeCustomerSuccess Full time
Job Title

We are seeking an experienced Customer Success Associate to join our team in Singapore.

  1. The ideal candidate will have a strong background in project management and client servicing, with excellent organizational skills and the ability to multitask.
  2. The successful applicant will be responsible for coordinating and managing multiple projects simultaneously, providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.
About the Role

This is an exciting opportunity to join a dynamic and fast-paced environment where you will work closely with our team based in Singapore.

  • Key Responsibilities:
  • Provide day-to-day support to the Customer Success Manager (CSM) to ensure smooth-running projects from start to finish.
  • Assist the CSM with proposal creation, quotations, contracts, invoices, and other related tasks.
  • Support our clients with information/data they need during the project.
  • Handle and keep the CSM platform up to date.
  • Participate in client kickoff calls, presentations, and meetings.
  • Work closely with our Operations team to ensure a smooth fieldwork.
  • Coordinate with various internal teams.
Requirements

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in Administration, Business, Management, or a related field.
  • At least 1-2 years of proven Project Management experience and/or Client Servicing, Retail, and B2B.
  • Experience in a startup environment preferred.
  • Keen interest in Customer Experience.
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams).
  • Fluent in English.
  • Excellent communication skills as you will have direct contact with clients.
  • Excellent organizing skills to coordinate project activities and ability to multitask.
  • Being detail-oriented and organized in managing workflow and requests.
  • Being resourceful, proactive, having an open mind, and flexibility towards problem-solving.
  • Ability to work with details and time-sensitive issues.
  • Ability to work in a global environment.
  • Ability to work as part of a team.
  • Time management.
  • Result-oriented.
  • Client-service-oriented.
What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

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