Merchant Operations and Support Specialist

23 hours ago

Singapore beBeeCompliance Full time

Merchant Operations and Support Specialist

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We are seeking a detail-oriented professional to play a key role in ensuring smooth onboarding and compliance for our merchants while supporting the sales team.

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  • Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
  • Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
  • Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
  • Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
  • Maintain and update merchant records and documentation in accordance with company policies.
  • Support the resolution of any documentation discrepancies or issues in a timely manner.
  • Assist in preparing merchant-related reports and operational updates.
  • Provide administrative support for merchant operations.
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Requirements:

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  • Strong attention to detail and a meticulous approach to reviewing documents.
  • Excellent communication skills to liaise effectively with merchants and internal teams.
  • Ability to work collaboratively with Sales Managers and other departments.
  • Prior experience in operations, documentation management, or customer support is an advantage.
  • Familiarity with compliance requirements in the financial industry.
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As a Merchant Operations and Support Specialist, you will be responsible for ensuring that our merchants are onboarded smoothly and efficiently. This includes collaborating with Sales Managers to gather and complete required documentation, reviewing and verifying merchant documents, and acting as a main point of contact for documentation-related queries. You will also work closely with internal teams to ensure a seamless onboarding experience and maintain and update merchant records and documentation in accordance with company policies.

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About the Role:

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This is a key role within our organization, requiring strong attention to detail and excellent communication skills. Prior experience in operations, documentation management, or customer support is an advantage, as is familiarity with compliance requirements in the financial industry. If you have a proven track record of delivering high-quality results in a fast-paced environment, we encourage you to apply.

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