Operational Support Specialist

2 days ago

Singapore Adyen Full time

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Operational Support Specialist
The Operational Support team offers first line 24/7 support to merchants worldwide via email and phone. The team consists of individuals based in Amsterdam, Madrid, Chicago and Singapore - who take shifts during their respective office hours to help handle merchant queries and solve their issues. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks.
This team is extremely merchant-focused, operates in a fast paced environment and consists of highly motivated team members. Extensive payments knowledge, a thorough technical grasp of our platform and the pro-active attitude towards helping our merchants is what characterises the team.
This position is entry to mid-level.
What you will do
As an Operational Support Specialist, you will get the opportunity to understand our merchant's challenges and needs. Additionally, you will communicate feedback internally to product teams to create impact by improving our platform and processes. At Adyen, there are many opportunities to create value - you are free to work with colleagues across different teams to sharpen ideas and make them a reality to benefit our merchants.
Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g.

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