Excellence in Customer Service

6 days ago


Singapore beBeeCustomerExperience Full time $40,000 - $80,000
Job Title: Customer Support Specialist

As a Customer Support Specialist, you will play a pivotal role in providing exceptional customer experiences. You will be the main point of contact for customers, addressing their inquiries and resolving any issues related to shipment.

This role involves handling end-to-end freight processes, including booking, documentation, and delivery coordination. You will ensure that shipping documents are accurate and compliant with customs regulations and company policies.

You will also identify process issues and suggest improvements to enhance efficiency and service quality. Additionally, you will provide commercial support, including assisting with quotation preparation and freight rate inquiries.

Key Skills:
  • Customer-focused with strong communication skills and a drive to improve
  • Knowledge of freight documentation, customs regulations, and industry best practices
  • Proficiency in MS Office Suite; experience with freight management software is a plus

Benefits:

Assist with improving customer satisfaction through timely updates and resolution of issues
Enhance freight operations by coordinating bookings, documentation, and deliveries
Support sales teams as needed by providing commercial assistance

Are you up for this exciting opportunity? If so, apply now or submit your resume.



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