Driving Customer Service Excellence

2 days ago

Singapore beBeeCustomer Full time $80,000 - $150,000
Customer Service Excellence: A Leadership Role

The role of Assistant Customer Experience Manager is pivotal in driving service excellence and business growth in the Automotive Industry. As a leader in customer service, you will be responsible for strengthening customer relationships through seamless aftersales support and timely complaint resolution.

Key responsibilities include:

  • Monitoring Customer Satisfaction Levels: Utilizing surveys and data analysis to identify areas for improvement and recommend strategies to enhance customer experience.
  • Effective Complaint Resolution: Managing customer complaints while balancing customer satisfaction, costs, and compliance with company policies.
  • Collaboration and Strategy Design: Working closely with the Service Manager to design and implement customer service enhancement strategies that drive business growth.
  • Face-to-Face Meetings: Conducting meetings with customers to resolve concerns and providing a seamless service experience across departments.

As a successful candidate, you will have excellent communication and problem-solving skills, as well as the ability to work collaboratively in a fast-paced environment.

Requirements and Qualifications:

  • Strong skills in aftersales, customer service operations, and customer experience.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively in a fast-paced environment.

Benefits: As a member of our team, you will be well-equipped to improve customer service and drive business growth. You will also have opportunities to develop your skills and advance your career in the industry.

Join Our Team: If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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