Drive Excellence in Service Delivery

1 week ago

Singapore beBeeLeadership Full time $90,000 - $120,000
Job Summary

We are seeking a skilled professional to lead our service excellence efforts. As a Senior Manager, Service Standards, you will be responsible for driving initiatives that enhance our service quality and culture.

About the Role

In this role, you will design and implement service culture programmes to embed MOM service principles and foster a strong service-oriented mindset in MOM officers. You will also develop and implement programmes to recognise and celebrate service achievements of MOM officers, including effective administration of service-related awards.

Responsibilities
  • Design and implement service culture programmes to raise the organisation's service quality and drive a strong service culture where officers embrace MOM's service principles
  • Develop and implement programmes to recognise and celebrate service achievements of MOM officers
  • Conceptualise and execute service capability initiatives to raise service standards and enhance service delivery across MOM
  • Manage communications and engagement initiatives to enable strong awareness of service-related initiatives for adoption across MOM
  • Monitor and evaluate the effectiveness of service culture and capability building programmes through performance metrics and feedback mechanisms
Qualifications and Experience
  • Possess relevant working experience, preferably in service capability or service delivery
Personal Attributes, Competencies and Skills
  • Strong analytical, problem-solving and communication skills
  • Strong understanding of public service values and customer-centric service delivery
  • Experience in developing and delivering service culture and capability programmes
  • Excellent stakeholder management and influence skills
  • Good time-management skills and committed to delivering high-quality outcomes
  • Independent and self-motivated
  • Proficiency in all Microsoft Office applications and other digital or design tools such as Canva
About Us

At MOM, we empower our people and foster a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.

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