Drive Service Excellence as a Senior Professional

2 weeks ago

Singapore beBeeService Full time $50,000 - $80,000

Role Description:

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The Executive, Service Quality plays a pivotal role in the organization's efforts to drive excellence and promote a culture of service quality.

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Key Responsibilities:">

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  • Supports audit processes to promote service excellence initiatives and drive continuous improvement.">
  • Manages departmental operations and reporting to ensure seamless execution and high-quality results.">
  • Maintains accurate inventory and asset records for the department.">
  • Monitors departmental expenses to guarantee compliance and optimal resource allocation.">
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Service Audits:">

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  • Supports quarterly Service & Brand Standard Audits across all properties.">
  • Collates data and generates reports to facilitate informed decision-making and strategic planning.">
  • Coordinates action plans from individual properties to drive continuous improvement and enhance service delivery.">
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Service Culture & Engagement:">

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  • Drives corporate culture initiatives through onboarding and engagement programs.">
  • Plays a key role in colleague engagement campaigns and service recognition initiatives.">
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Content & Communication:">

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  • Develops service-related content for internal publications and training programs.">
  • Supports training programs through logistics coordination and materials preparation.">
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Requirements:">

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  • Diploma or degree in Hospitality, Business, or related discipline (fresh graduates welcome).">
  • Minimum 1 year of relevant working experience in Customer Service or Hospitality is an advantage.">
  • Passionate about service excellence and continuous learning with strong analytical skills and attention to detail.">
  • Excellent written and verbal communication skills with strong interpersonal abilities.">
  • Proficient in Microsoft Excel, PowerPoint, and Word.">
  • Familiarity with data analytics tools and digital reporting methods.">
  • Awareness and interest in Generative AI and its application in service and learning.">
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This role offers a unique opportunity to make a meaningful impact in driving service excellence within our organization.

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